terms & conditions
You are advised to print a copy of these ‘Terms & Conditions’ as they may change.
Our Terms & Conditions will apply to all transactions on this website and are intended to follow the guidelines set out in the DTI’s ‘Distance Selling’ regulations. They do not affect your statutory rights.
Our terms & conditions may change at any time. Changes will take effect on the date they are posted. Before placing an order you are asked to read and accept these terms & conditions.
At various stages during the ordering process and before finally submitting your order you will have the opportunity to check and correct any input errors.
After submitting your order our system will respond with an automated email to the address given during the ordering process, please note this email is an acknowledgement of and not an acceptance of your order. If an item is in stock on our website, it may not be in stock at all stores. If you are making a special journey, please contact your local store for availability.
PRICES & PAYMENT
All prices and charges are shown in UK pounds sterling, include any VAT payable, but exclude delivery charges.
The total cost of your order will be the price of the products you order plus the applicable delivery charges. All delivery charges are detailed during the ordering process.
DELIVERY & POSTAGE
We will endeavour to deliver goods within the times stated, but goods are subject to availability and delay in delivery times is sometimes outside our control. If you require a next day delivery, there is a cut off point of 3pm Monday – Friday. Orders placed after this will be dispatched on the following working day. Working days are classed as Monday to Friday. Any dates we specify for delivery are approximate only and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivery.
Postage charges are as detailed on the order page, however our couriers do make extra charges for certain areas (Northern Ireland, Northern Scotland, Highlands & Islands etc.) we will always inform should the delivery charge be more than specified.
Orders placed and paid for using a finance agreement through V12 Retail Finance cannot be shipped to an alternate address and will only be dispatched to the billing (finance agreement) address, regardless of whether you choose an alternate delivery address when placing your order. We will always endeavour to contact you to remind you of this before dispatching your parcel, but if we cannot contact you your parcel will be dispatched to your billing address so as not to delay your receipt of the goods.
ORDER CANCELLATION & RETURNS
Your order can be cancelled at any time either before or up to 14 days after delivery by: e-mailing us at . Telephoning us on 0161 872 9777. Mailing us at Nicko McBrains DRUM ONE Astra Business Park, Guinness Rd, Stretford, Manchester M17 1SQ. Your order reference or transaction number must be quoted in each case.
Your goods must be complete, unused and in ‘as new’ condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the goods in any way). Goods should be returned with the original box, packing and accessories. All software, CDs, must be sealed. Any ‘Free Gifts’ received with the goods must also be returned.
You will receive a full refund, and the cancellation is free of charge provided you inform us that you intend to cancel within this 14 day period and return the goods within a reasonable period of time, refunds will not be issued until the goods have been returned and checked.
We cannot cancel your order when: You are unable to provide proof of purchase. The seal has been broken on any software or consumables. The goods were special order to your specification. When returning products by post / Courier you are advised to use an insured parcel service, which requires a signature, as we cannot be held responsible for products lost or damaged in transit. Please note, you are responsible for any postage costs when returning an item.
If there is a fault with your goods within the specified guarantee period, we will normally offer a prompt repair, exchange or refund (at our discretion). Under normal circumstances we will offer you the choice of an exchange or refund if the fault occurs within 28 days of delivery.
To qualify for a refund or exchange the goods must be: In otherwise ‘as new’ condition, and complete with any accessories and free gifts offered with it (and if possible, the original box and packing).
If your goods develop a fault during the manufactures guarantee period (usually twelve months from delivery), please contact our sales help line on 0161 872 9777 or email us at we will be happy to advise you on the action to take, as a speedy resolution to the problem is always in mind.
Guarantees do not cover faults caused by neglect, misuse or normal wear and tear. Consumable items (e.g. batteries, film, ink cartridges, paper) are not covered under the terms of the guarantee.
When returning products you are advised to use an insured parcel service, which requires a signature, as we cannot be held responsible for products lost or damaged in transit.
This returns policy does not affect your legal rights.
We make every effort to ensure that all information contained on this website is true and accurate. However errors can occur, if we discover an error in the price or description of any product you have ordered, we will notify you immediately and ask if you wish to proceed with your order.
All images displayed on this website are provided for guidance only and are not always an exact match to the goods which will be supplied.
To order goods through this website you must be at least 18 years of age.
You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
These terms & conditions only cover the Drumone website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are requested by law to inform you that sales can be concluded in English only and that no public filing requirements apply.
Nicko McBrain's DRUM ONE is the trading name of Nicko McBrain's DRUM ONE Astra Business Park, Guinness Rd, Stretford, Manchester M17 1SQ